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You notice an invoice doesn’t match the agreed charter amount. What steps do you take?
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You have multiple payment requests from brokers and suppliers, all marked urgent. How do you prioritise and manage expectations?
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A supplier is chasing an overdue payment, but you can’t locate the invoice or approval internally. How do you handle it?
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Tell us about a time you identified or corrected a financial or process error. What did you do?
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An operator is chasing payment, but internally there’s a discrepancy that needs resolving before you can release funds. Draft the email you would send to the operator.
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A client has emailed our accounts team requesting an update on a refund that we should have processed by now. You realise it was never processed. Draft an email response to the client.
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